Terms & Conditions

The Website Owner, including subsidiaries and affiliates (“Website” or “Website Owner” or “we” or “us” or “our”) provides the information contained on the website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern MT Tags”s relationship with you in relation to this website.

The term ‘MT Tags’ or ‘us’ or ‘we’ refers to the owner of the website whose registered/operational office is 5-698, Chinnappa colony, Nagai Road, ADIYAKKAMANGALAM Thiruvarur TAMIL NADU 611101. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information.
  • You may not create a link to this website from another website or document without MT Tags’s prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time

> Shipping & Delivery Policy

MT Tags will ship your order with various courier services like Blue dart, Xpressbees, Delhivery, etc. It takes around 3-5 working days for shipping and delivery time would be 4-7 working days, however this timeline is tentative and may vary as per specific order requirements. MT Tags will not be responsible for any kind of delays in delivery or loss of the purchase or damage of the order while the order is with the shipping carrier. You will be informed once your order is shipped, through email and/or text message. Since the products that have been bought by you are personalized, there would be no return of the same. However, the products that you buy goes through quality check and if there is any issue with respect to the product, MT Tags will rectify it subject to certain terms and conditions stated in the replacement policy.

> Replacement Policy

You can apply for replacement for up to 10 days from the date you purchased it. You can email us at hello[at]themttags.com. Our products go through quality check before shipping. Customized products are eligible for replacement policy. In case you discover a fault with the product, share image(s) of the product showing the fault right away. Further image(s) may be asked from the customer. There is no provision for reverse pickup. In case a product has been wrongly delivered, we will get it replaced, provided there is a genuine issue authorized by MT Tags team. MT Tags reserves the right to charge additional fees in case of design change, model change, product change and other scenarios, depending upon the situation of each case. MT Tags reserves the right to reject replacement for any of its customized product. If any customer violates the terms and conditions of MT Tags, their account may be terminated and services rendered may be withdrawn.

> Cancellation & Refund policy

Since all products sold on MT Tags are customized as per the data (images, text etc) shared by the customer, the order cannot be cancelled once the printing has started or the order is shipped to the customer. The customer can cancel the order on My Account > Orders page only if the customization process has not been started and the refund, if an order is placed on our website and your payment is deducted, but your order is cancelled for any reason (Personal Request, Design Issue, ext.,) before printing has started or the order is not shipped to the customer we will reimburse your money within 7-10 working days. Once the printing process has commenced, cancellation is not possible as the product is permanently customized with customer’s image, text etc.